We have all been there—either wielding the red pen with “reckless abandon” or staring at a document that looks like a crime scene of edits.
In operational environments, we often treat feedback as a raw data transaction: Input Error -> Output Correction. But when humans are involved, this transactional approach creates friction that slows down production and stifles innovation.
If you want to maintain high operational standards without burning out your team, you need a standard operating procedure (SOP) for feedback.
Based on insights from Brittney Maxfield at Crucial Learning, here is a 4-step protocol to optimize your feedback delivery:
1. Set the Table (The Pre-Brief)
Don’t wait until the error occurs. Establish the “Rules of Engagement” early. Reach a consensus that the shared goal is the best possible product.
- The Tactic: “We are going to be rigorous with this project because the stakes are high. Let’s agree that redlines are about the product, not the person.”
2. Share Good Intent (The Context)
Before delivering heavy criticism, acknowledge the effort already sunk into the project.
- The Tactic: “I can see the hours you put into this draft. I’m going to challenge a few sections to ensure it aligns with our Q3 strategy.”
3. Explain the “Why” (The Rationale)
Avoid “dog-earing” (marking errors without explanation). This feels arbitrary. Explain why the edit strengthens the outcome. This turns correction into coaching.
4. Distinguish Accuracy vs. Preference (The Filter)
This is critical. Are you changing it because it’s wrong, or because it’s not how you would have written it?
- Accuracy: Must be fixed.
- Preference: Let it slide to build their ownership and confidence.
Your Action Plan: Stop hoping your team “gets it.” For your next major review cycle, use Step 1. Set the Table before you open the document. A five-minute alignment conversation can save five hours of defensive rework.
#TeamCollaboration #ProcessImprovement #ManagerTips #WorkplaceCommunication #Productivity
Elevarse Performance Consulting 
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