While strategic vision (Head) and execution (Hands) are vital, our research on Generative Leadership confirms that the Heart dimension is where leaders are most likely to fall short—yet it’s what employees value most.
The ‘Heart’ is all about building an inspiring and enriching human experience. It moves beyond mere perks to build a foundation of trust and purpose-driven work. Companies like Cisco exemplify this, prioritizing care for their people outside of work and achieving best-in-class workplace status.
Three Immediate Steps to Develop Your “Heart” Leadership Muscle:
- Prioritize Empathetic Listening and Care: Block out time for agenda-free check-ins with your team members, peers, and partners. These conversations are the fuel that builds organizational ‘Heart’.
- Go to the Frontline: It’s not enough to be ‘present’ in meetings. Spend a few days each quarter with frontline employees to genuinely understand their work, concerns, and ideas for improvement.
- Celebrate Progress, Not Just Perfection: Insist on celebrating success and learning, even from failures. Enel used a “my best failure” initiative to promote creativity and encourage risk-taking. This is key to a growth mindset.
Key Takeaway: Cultural transformation is the most critical and neglected ingredient of generative leadership. By focusing on recognition, care, and coaching, you unlock the full potential of your people.
What is one action you will take this week to listen to your frontline team members?
Top 5 Hashtags: #LeadershipDevelopment #EmployeeEngagement #OrganizationalCulture #HumanExperience #TalentManagement
Elevarse Performance Consulting 
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